Emergency Numbers and Insurance

Overview

For Emergency Numbers and Insurance, safety comes first. Use 110 for police and 119 for ambulance or fire. Follow official guidance for phone numbers and disaster information. For emergency calls, location comes first. If you do not know the address, give station, exit number, shop name, intersection, or building name.

Do this first

• Use 110 for accidents or crime; use 119 for sudden illness, injury, or fire
• If calling is hard, show this screen to station staff, shop staff, or hotel staff
• Move to a safe place
• Decide whether you need police, ambulance, or fire service
• Check support contacts with hotel, insurer, or JNTO Hotline

What you need

• Current location
• Nearby landmark
• Passport and insurance details
• Emergency contact

Steps

• When you arrive at your hotel, save your travel insurance emergency contact from your card or app where you can find it quickly
• Move away from danger and confirm your location
• If needed, place a confirmed call to 110 or 119
• Briefly state location, number of people, symptoms, and danger
• During disasters, check JMA and local official information
• After calling, wait in a safe place until instructed and note any reference number or staff name
• During disasters, check official local, JMA, and JNTO information; do not rely only on social media

Cautions

• Check which number you need before calling
• Follow evacuation instructions from local and official authorities
• Do not rely only on social media information
• Confirm before tapping phone links to avoid accidental calls, but prioritize safety if danger is immediate
• Steps may differ by area or timing. For important decisions, confirm with official sources and local staff.